Dulcet Privacy Policy

Last updated: August 14, 2026

1. Introduction

Protecting your privacy is among our highest priorities. Accordingly, Dulcet (hereinafter referred to as "the App" or "we") treats every piece of personal information that flows through the App with transparency and restraint.

This Privacy Policy walks you through the full journey of your data — from the moment it is collected, to how it is used and stored, and finally to how it is deleted. Please take a moment to read it before you begin using the App.

2. Step One: Information We Collect

(a) Account and Profile Information

When you register for an account or edit your personal profile, the following details are recorded:

• Registered email address;
• Username and profile photo;
• Gender and date of birth;
• City or region of residence;
• Other details you voluntarily fill in and display publicly.

(b) Device and Technical Information

To ensure service stability and identify abnormal devices, we obtain the following device-related information:

• IP address;
• Network connection type (WiFi / cellular);
• Carrier information;
• Time zone settings;
• Operating system type and version.

(c) Usage and Interaction Data

While you use the App's features, we may collect:

• Active hours during the day;
• Feature usage frequency and ordering;
• Content preference tags;
• Navigation paths and browsing trails.

(d) Payment Information

When you purchase membership or virtual benefits, payment is processed through the official Google Play Billing channel. We never access or store sensitive payment credentials such as card numbers, payment passwords, or verification codes.

3. Step Two: How We Use Your Information

The information collected is used for the following purposes:

1. Maintaining feature operation, ensuring service stability, and continuously improving user experience;
2. Optimizing recommendations and matching so content better aligns with your preferences;
3. Implementing security protection to identify fraud, spam, and abusive behavior;
4. Providing customer support to address your inquiries, feedback, and bug reports;
5. Fulfilling legal compliance obligations under applicable laws and regulatory requirements.

We will not use the information for any purpose beyond the scope described above.

4. Step Three: Storage and Protection

We employ industry-standard security measures to safeguard your information, including encrypted transmission, access control, security monitoring, and data access auditing. Your information is retained only for as long as necessary to fulfill the service purpose; once the retention period expires, it is deleted or anonymized to reduce the risk of leakage.

5. Sharing and Disclosure

We do not sell, rent, or otherwise provide your personal information to third parties through illegal means. We may share necessary information only in the following circumstances:

1. With your explicit authorization;
2. In collaboration with trusted third-party service providers, such as analytics services (Mixpanel), cloud storage services (AWS S3), and email services (SendGrid);
3. Where required by laws, judicial authorities, or regulatory requirements;
4. To protect the safety of users and the platform and to prevent illegal activities;
5. In the event of a merger, acquisition, or asset transfer, the recipient will continue to protect your information to a standard no lower than that set forth in this Policy.

6. Your Control Over Your Information

You may exercise the following rights through in-app settings or by contacting us: access and review your profile information; modify and correct your account details; delete personal information or request account deletion; withdraw previously granted processing authorization; and obtain a copy of your personal information. To exercise any of these rights, please reach out via the email address at the end of this Policy.

7. Protection of Minors

The App is available only to individuals aged 18 and above and is not directed to minors. We do not proactively collect personal information from minors; if such information is inadvertently obtained due to misreported details, we will promptly delete the relevant data and restrict the associated account upon confirmation.

For more information on child safety, please refer to the Dulcet Child Safety Standards.

8. Third-Party Services

To provide certain features, the App may integrate third-party SDKs covering advertising, behavioral analytics, and push notification services. Third-party services operate independently, and their information handling practices are governed by their own privacy policies; we recommend that you review the respective policies before using such services.

9. Updates to This Policy

When product features, service models, laws, or regulatory requirements change, we may revise this Policy from time to time and notify you through in-app announcements, our official website, or other appropriate means.

10. Contact Us

If you have any questions, suggestions, or complaints regarding this Privacy Policy or our information handling practices, please contact us through the following channels:

Account Deletion Portal: https://www.dulcet-chat.com/